Refund policy

Your satisfaction matters to us at Kitchenmoni. If your purchase did not meet your expectations, we have made the return and refund process as straightforward as possible.

Who This Policy Covers

This policy covers orders delivered within the United States and internationally. The same 30-day return window and free return shipping apply to eligible returns for both USA and international orders.

Return Window

Returns are accepted within 30 days from the date your order was delivered. We are unable to process return requests submitted after this 30-day window.

Return Eligibility and Requirements

To qualify for a successful return and refund, please ensure the following conditions are met:

Condition: Returned items must arrive in unused, unwashed, and original resaleable condition.
Packaging: All original packaging, tags, and inserts must be completely intact.
Proof of Purchase: Please include your order confirmation email or receipt as proof of purchase.

Note: Items that show clear signs of use, alteration, or arrive without their original packaging will not qualify for a refund.

Non-Returnable Items

The following items are excluded from our return policy and cannot be returned or refunded:

Gift cards
Clearance or sale items
Any product explicitly marked as "Non-Returnable" at the time of purchase

How to Start Your Return

To initiate a return, please contact our customer support team with your order number, the specific item you wish to return, and a brief reason for the return.

Email: support@kitchenmoni.com
Phone: +1 (315) 262-8718

Once our team reviews your request, we will send you detailed return instructions and the return shipping address.

Return Fees: Return shipping is free for eligible returns. Kitchenmoni does not charge return shipping or restocking fees. Please contact our support team for return instructions before sending your item back.

Refunds & Processing Time

Inspection: After we receive and inspect your returned item, we will send you an email notifying you that we have received it and whether your refund has been approved.
Timeline: Approved refunds are automatically credited back to your original payment method within 14 business days.
Bank Processing: Please note that your credit card issuer, bank, or financial institution may require additional processing time to post the transaction to your account.

Damaged, Defective, or Wrong Items

If your order arrived damaged, defective, or you received the wrong product entirely, please let us know within 7 days of delivery.

Take a clear photo or short video of the issue/damage.
Email the details along with your order number to support@kitchenmoni.com.
We will immediately arrange a brand-new replacement or issue a full refund—whichever you prefer—at zero cost to you.

Order Cancellations

If you need to cancel an order, please contact us immediately after purchase. We can only cancel and fully refund your order before it has been dispatched/shipped. Once an order is processed and handed over to our shipping carriers, it cannot be canceled, and the standard return process outlined above will apply.

Customer Support Contact Information

For any questions regarding your returns, refunds, or orders, please feel free to reach out to our team. We aim to respond to all inquiries within 24–48 hours.